If you’re running a roadside recovery service, then you’ll want to make sure that your team — as much as your customers — remain safe on the roads and are able to deliver timely assistance. Therefore, trying to find ways to make this possible has to be an essential task for managers and owners of a company in this industry; after all, delays and road accidents can still happen to the team responsible for every recovery, so doing your part to help in reducing this is imperative.
Here are some of the ways you can keep your roadside recovery team safe.
- Stay Connected
Being able to contact all your roadside recovery employees whenever you need to is essential for their safety and good communication. There are multiple ways to stay in touch with all vehicles, whether this is through hands-free phone devices or a radio system. Or, it could even be through electronic communication if you can have an online check-in system or emails your team can safely respond to when stopped and pulled over between customer appointments.
You may also want to arrange a schedule for times when your team is due to check in with the home base. If the check-in isn’t made or delayed, you then know to reach out to them to make sure everything is okay.
- Ensure that Training is Updated Regularly
Regular training will keep your drivers aware of the latest rules and regulations for the road, how to handle their vehicles safely, and the service expected from customers. Regular training means that your staff team can remain safe and confident on the road.
- Keep on Top of Essential Extras
Having reliable equipment is a must for any roadside recovery service. Investing in items such as amber flashing lights for warning others means that your team can safely operate and remain seen on the road when pulled over and conducting a recovery. This is especially essential for bad weather or operating during night hours.
Ensuring you have the best, dependable equipment for your team to remain heard and seen on the road is a must for safety.
- Ensure Regular Vehicle Maintenance
Roadside recovery vehicles are depended on to help those in need who have broken down or need assistance on the road, so it’s important to always have them fully maintained to be relied upon each and every time.
Not only is this essential for good customer service, but also for the safety of your drivers to make sure that they don’t have run into any vehicle problems on the road. Regular vehicle maintenance is a must for ensuring a reliable fleet of recovery vehicles.
- Use Tracking Updates
You may want to install tracking systems for your drivers and vehicles if you haven’t already, as this can make sure you can always pinpoint your drivers’ locations while out on the road. This can be helpful if you run into communication problems so that you can still always find where your drivers are and know that they’re in a safe location.
Keep Your Roadside Recovery Team Safe with These Tips
Regular team meetings can also be beneficial to check in with your drivers and hear feedback regarding their own ideas and how confident they feel operating on the road.