Delhi-based Duane, an artificial intelligence-driven customer experience startup, has raised US$8.5 million in a funding round led by Technology Crossover Ventures and Emergent Ventures India. Existing investors Atinum Investment, Global Brain, and Blume Ventures also participated in the funding round.
Founded in 2016, Duane helps its customers manage their customer support operations by leveraging AI to identify potential issues, reduce wait times and increase customer satisfaction. The company’s platform uses a variety of AI tools and models, such as natural language processing, machine learning, and analytics to automate tasks such as customer service, marketing, and analytics.
Duane plans to use the funding to further expand its portfolio of services, hire global talent and broaden its operations in global markets. The startup will also be using the investment to upgrade its AI capabilities and develop new products tailored to each of its customer’s needs.
Duane’s success is a testament to the potential of AI and machine learning in improving customer service and experience. The funding underlines the demand for intelligent customer support solutions and the increased need for companies to focus on customer experience. This latest investment is sure to open new opportunities for Duane, which has already established itself as a leader in the AI-driven customer care space.
The Economic Times Rooter Leads US$8.5 Million Investment in Delhi-Based Duane
The Economic Times has recently announced an investment of US$8.5 million in Delhi-based startup Duane. This is the latest in a long line of investments by major investors in the startup, which is focused on creating an integrated sports content platform in India.
The funding will be used to expand Duane’s product portfolio and build its user base. The startup has already made progress in creating a fan-first sports community platform which includes breaking news, live scores, articles, podcasts and audio experiences.
Duane will use the investment to expand its reach to more audiences, create new sports partnerships, and develop its marketing, content creation and data analytics capabilities. This investment aims to boost Duane’s user base as well as its partnerships and service offerings.
The Economic Times, along with other previous investors, see Duane as a prime entry into the Indian sports content space. This investment will help Duane fill a gaping void in the industry, given the fact that there is a lack of credible platforms for sports content in India.
Overall, this investment is a major win for Duane. The Economic Times Rooter company has placed trust in them to invest such a large amount of money, signalling the potential of their product and focus on sports content. With the right strategies and dedication, Duane can rise to become the leading sports content platform in India.
Investment Round Backed by The Economic Times Rooter for Delhi-Based Duane
Delhi-based startup Duane recently announced its successful completion of a Pre-Series A funding round that was backed by The Economic Times (ET) Rooter. The capital will be used to further bolster their technology-driven retail engineering services, which was designed to accelerate the performance of a retailer’s commerce operations.
Duane is a retail engineering startup disrupting the traditional retail consulting space. The company provides an end-to-end suite of retail engineering services to existing and upcoming retailers and such services are handled with a combination of technology and experienced professionals. The platform caters to businesses of all sizes, enabling them to maximize their potential and unlock new growth opportunities across supply chain, product development, customer experience, online and offline sales, among others.
Kapil Goel, CTO of ET Rooter, has reportedly said that they are witnessing the rapid digitization of retail in the country. He added that this makes it an interesting time to invest in innovation that will make the shopping journey easier and more seamless for both customers and retailers alike.
The funding round includes participation from existing investors, including Whiteboard Capital and Inflection Point Ventures, as well as HNIs such as Gautam Kumra, and Future of Retail Ventures.
The funds raised through this round will be used to expand its technology product portfolio, launch new service offerings in the eCommerce segment, and further develop its core data product. In addition, the New Delhi-based startup will continue to invest heavily in expanding its team and hiring talent for its technology, product, and sales divisions.
The infusion of capital and the strategic alliance with The Economic Times Rooter, will enable Duane to further build upon their presence in the retail engineering domain and to focus on innovation within the commerce experience across retail categories.
